Forsta：2025年客户体验：揭示您的客户真相的不同方法报告（英文版）

The most commonly used approach is to set up a quantitativeVoice of the Consumer (VOC) program, using Forsta, to trackcustomer experiences with your product and/or services. Hereyou can learn things like: Did they have a problem shopping instore? Are they satisfed with your products? ls your websiteeasy to use?This program should be an effcient, meaningful always-onapproach that provides in-the-moment or close-to-the-moment feedback on your customers' experience. This surveyoften includes