Forsta：2025年未来属于人类：体验领导者的敏捷手册（英文版）

Customer experience is at a crossroads.overrun by scores, stuck in silos, and too slowto act. Human Experience (HX) is the onlypath forward-a unifed, people-frst strategythat blends emotional insight with real-time action. This Ebook reveals how leadingbrands turn surveys into conversations,feedback into foresight, and teams into agileagents of change.