Sprinklr：2023年客户关怀：为当今的客户制定策略报告（英文版）

As customers communicate with your business - and with each other - through an ever-growing number of channels, the demands of customer care have increased exponentially. Consumers expect businesses to respond to questions and issues quickly, and to meet them on the channels they use most. Your business has to provide Care efficiently, but you can’t afford to sacrifice quality of service. The Modern Care Strategic Handbook was designed to empower brands to craft a strategy for Customer Care t