高知特（Cognizant）：2024年边缘计算、AI与生成式AI如何变革未来餐饮科技报告（英文版）

Low customer retention: The restaurant industry is highly competitive and fragmented, with customers having a wide range of choices and preferences. The percentage of customers who are loyal to a specific restaurant brand is declining, whereas those who switch brands more than once a month is on the rise. To retain and attract customers, restaurants need to offer personalized and engaging experiences, such as customized menus, recommendations, rewards, and feedback. Inefficient operations and