Talkdesk：2025年提升您的保险服务交付能力报告（英文版）

The world continues to change in often unpredictable ways,and the customer demand for greater agility- and empathy-is high. Yet for many insurance firms wedded to legacysystems and processes, addressing this growing consumerneed is easier said than done.

Disjointed lT architectures, siloed data and antiquated interna!operations continue to confound insurance leaders' bestefforts to modernize how organizations deliver experiencesBut innovation doesn't have to be so difficult. New