GENESYS：2025年未来呼叫中心报告（英文版）

This is the most audacious, unflinching research paper we’ve ever published. We’ve conducted many studies over the years that offer commentary on what might lie ahead. But this is the first time we’ve had a specific goal of predicting the biggest trends that lie ahead, with as much certainty as possible. You’ll already recognise some of the green shoots, which are beginning to make their presence felt today but which before long will develop in ways that few of us today could readily anticipa