Talkdesk：2022年如何改善数码客户体验报告（英文版）

Your customer encounters an issue using her mobile device. She reaches out via social media and then contacts customer service. The agent must transfer her to another representative, who answers her question. Now she’s able to use her mobile app to complete her goal. How are you currently measuring this customer’s experience? Perhaps marketing captures social media engagement, the contact center measures agent transfers and FCR, and the mobile product owner tracks completion rates. But your c