Genesys：2025年打破孤岛统一团队-提供无缝的客户体验报告（英文版）

As digital technologies evolve faster than most of us can keep up with, customers demand better support. They expect connected experiences across apps, channels and departments, and they’re quick to notice when internal complexity spills into external interactions. But many organizations are still relying on outdated structures. Service teams often operate in isolation, juggling fragmented systems with no shared view of the customer or their journey. In this environment, employees become the