Valtech：数据与客户体验：2025年B2B增长驱动力报告（英文版）

They are often much more nuanced than what we find in B2C organizations. Industrial manufacturing, distribution and other B2B firms can attest that transformation — especially data transformation — can be intimidating. 73% are only somewhat effective at drawing insights from data. This means customer and staff experiences powered by data can fail to live up to expectations.