HubSpot：2024年度客户服务现状与趋势报告（英文版）

As service leaders, we’re always focused on moving forward. Not to just pat ourselves on the back—but to get results for our business, learn new ways to support our teams, and constantly provide better experiences for our customers. As people-focused professionals, it’s easy for us to get tunnel vision and focus only on what lies ahead. But there’s a lot of completed progress that we should recognize, as well. Coming out of 2023, there’s a lot to celebrate about service leaders. You rose to t