LivePerson：2024年客户对话编排指南：打造无缝客户体验报告（英文版）

Today's customers expect more than justmultichannel avallability, they demand a cohesiveexperience across all touchpoints. With 8 out of 10consumers more likely to purchase from businessesthat connect their interactions across phone, digital,and messaging, the ability to orchestrate theseconversations effectively has become a criticalcompetitive advantage.

Facilitating meaningful, insightful, and personalizedcustomer conversations is now table stakes forenterprise brands. Between th