Talkdesk：2021年保险的五个数字参与阶段报告（英文版）

The insurance industry has been traditionally slower to react to technological change and has found itself chasing the advancements of other industries. Too often, legacy core systems and siloed functionality, such as distributions or claims, hinder insurance companies and stunt agility and innovation. This prevents the much-needed progress for being competitive. And, for many insurers, the seismic effects of the global pandemic on business and consumer behavior have shone a harsh light on a