SymphonyAI：2025年通过客户视角实现AI驱动的服务管理白皮书（英文版）

As I sat on my porch in New Jersey watching the sky shift from a serene blue to the telltale grey of an approaching summer storm, I was reminded that change often rolls in swiftly, sometimes unexpectedly. Technology, like nature, moves with its own rhythm—and few advancements have stirred the business world as swiftly and forcefully as Artificial Intelligence (AI). AI is no longer a distant promise; it is here transforming how we operate and how we serve our customers. Yet, much like that app