Talkdesk：2025年从联系到连接：客户体验的新时代报告（英文版）

The average consumer encounters , each vying for attention across many platforms and devices. In a crowded marketplace, a missed opportunity—such as forcing a customer to wait on hold—can cost you their loyalty. 4,000 to 10,000 ads per day 32% of consumers say they would leave a brand after just one bad experience, and of consumers say 73% customer experience is an important factor in their purchasing decisions according to a report. How do companies ensure all touchpoints make a positive imp