Forsta：2022年人类体验路线图（英文版）

HX involves understanding customersfrom all angles, all the time. It's making use of all the sources of dataand insight in your business. lt's abouteveryone in your business really knowingthe customer in the round. And it's helpingtranslate data, insight, and empathy intostories that fuel action for growth. This is what smart leaders and decisionmakers are looking for: complete, human-centered insight, across every businessfunction, so they can get closer to thecustomer and make b