Forsta：2022年情感：解锁结果洞察的关键报告（英文版）

Most organizations follow a traditional approach to insights-collectingdata, analyzing it, and presenting it in reports and dashboards. However.insights are useless if they don't lead to action. Customer feedback aloneisn't enough, you must turn insights into actions that drive measurablebusiness value.Take the Bain NPS system, which has been around for over two decades.NPS is a great metric to measure brand loyalty but has led to a lot oforganizations into score chasing behaviors, wi