Zego：2025年居民体验管理报告（英文版）

In today’s multifamily market, the importance of resident retention has never been greater, particularly as the chatter of economic uncertainty intensifies. As multifamily companies scramble to find ways to make their dollars stretch further, reducing resident turnover is not just a strategy - it’s a necessity. Yet, in a market flooded with options, the difference between a resident staying or leaving is often a matter of the quality of their experience, not the amenities or in-unit features.