Sprinklr：2023年通过AI驱动的见解转变客户体验的3个步骤报告（英文版）

Billions of people. Massive amounts of unstructured data. Countless public conversations. Personal, profound, profane, you name it. Hand in hand with this massive shift to digital channels is a similarly massive shift in customer expectations. Customers want an experience that is increasingly personal, real-time, and on the customer’s preferred channels. And that experience WILL be amplified, for better or for worse. This is the challenge your brand is facing: How do you listen to this vast a