FICO：2024年加拿大银行客户体验调查报告：客户行为、偏好和银行体验洞察（英文版）

Canada’s banking industry is replete with cultural and economic nuances that make its customers unique. Notably, five major players control 90% of the Canadian banking market. This oligopoly has contributed to Canada having one of the most profitable banking systems in the world, fostering long-term customer loyalty and underscoring the country’s reputation as a bastion of financial strength and resilience. However, like many global economies in 2025, Canada is currently navigating challengin