埃森哲：2024年商业银行主要趋势报告-连接当前挑战与未来趋势（英文版）

For commercial banks, higher interest rates and resilient consumer spending in 2023 helped to shore up business lending and improve profitability. 2024 is set to be a very different year, even if the global economy glides towards a much hoped-for soft landing. Leading banks are keeping one eye on the macroeconomic uncertainties and the other on how artificial intelligence (AI) and other emerging technologies are opening new pathways to growth and profitability. Right now, operational and regu