LivePerson：2024年客户对话状况-缩小人工智能差距报告（英文版）

Al, particularly conversational Al, isn't a new concept;the first chatbot, ELlZA, was introduced in 1966. Butsince the explosive launch of ChatGPT, businesses havebeen racing their competitors to fully operationalize Alacross the organization. ClOs, leading the charge ondigital transformation and consolidation, are tasked withfinding opportunities for Al to have lasting impact and ROl.Integrating Al in customer conversations influences morethan just the contact center-conversation data ho