Talkdesk：2024年客户服务最佳做法使每一个客户互动都得到重视报告（英文版）

Understanding the difference between customer experience and customer service, and how they work together, is crucial to improving your brand loyalty, customer service metrics and revenue. Short-term customer service interactions are just one of the building blocks of a long-term customer experience. And customer service will continue to be an integral part of a much broader and strategic practice of customer satisfaction. According to Bain & Company, companies that excel at customer expe