Sharpen：2024拥抱个性化的力量报告-克服呼叫中心的三大挑战（英文版）

With this approach, the technology used compiles and aggregates customer data to help agents provide personalized experiences from the start of every interaction — helping customers feel that their concerns or requests are valued and important. This means agents have a complete view of customer interaction history at their fingertips, such as the number of interaction times, tier status (if applicable), total talk or handle times, different communication channels contacted with contextual inf