Vonage：2024年全球客户互动报告-AI与伟大的客户体验（CX）（英文版）

The Vonage Global Customer Engagement Report 2024 is your guide to customer communication trends. This 12th annual report is our biggest yet, with over 7,000 customers participating across 17 global markets. We’re excited to share findings that detail: Customer frustrations Customers could be happier. To understand why, just think of when you’ve had your own poor experiences as a customer — like long wait times to speak to an agent or contacting customer service multiple times to resolve an i