Sprinklr：2022年的客户服务：对未来统一联络中心的五项预测（英文版）

Explore five trends to be aware of in 2022 and beyond — and learn how Sprinklr Service future-proofs your contact center.According to McKinsey, 75% of customers expect a response within 5 minutes. But while customer expectations have rapidly evolved, most contact centers aren’t capable of meeting near-instant SLAs. To keep up with ever-growing customer demands, you’ll need to know what matters most to your customers today, tomorrow, and in the future — and build a plan to deliver what your c