SLD：2024年休闲餐饮和快速休闲连锁店的状态：客户忠诚度和品牌承诺报告（英文版）

The COA/SLD study found that customers were much more likely to return and repurchase from companies that got top tier ratings on at least one of four Customer Obsession practices: 1. They almost always deliver the outcome I was seeking 2. Employees feel free to do whatever it takes to resolve a problem 3. Food tastes fantastic 4. The price I pay is definitely a great value These practices literally define what it means for Casual Dining and Fast Casual establishments to deliver on their bran