Forsta：2022年收集：从反馈到情感报告（英文版）

When times are tough, you need to do more with less. Butunderstanding your customers on a rich, human level is the keyto making the right decisions at the right time. So how can youget those insights without losing sight of the bigger economicpicture? We show you two approaches to obtaining customerinsight and understanding the whole customer journey, all withoutextravagant expenditure and risky strategy.