Forsta：2021年深入探讨：解释CX分析报告（英文版）

Analytics are the systematic computational analysis of data.While the big words make that sound very scary, it is actuallyquite simply analyzing data for a specifc purpose. And thatpurpose is to unlock the data's story.The depth and detail of the story your data tells are directlylinked to the type of analysis you conduct. For the purpose of thiseBook, we will zoom in on three types of analytics.These are basic, advanced, and predictive. Each type of analysisis extremely valuable, telling