FICO：2024年意大利银行客户体验调查报告：客户行为、偏好和银行体验洞察（英文版）

To support this vital customer research, FICO conducted an in-depth study examining the opinions a of 1,000 banking customers across 20 regions in Italy, including: Abruzzo, Basilicata, Calabria, Campania, Emilia-Romagna, FriuliVenezia Giulia, Lazio, Liguria, Lombardia, Marche, Molise, Piemonte, Puglia, Sardegna, Sicilia, Toscana, Trentino-Alto Adige, Umbria, Valle d’Aosta, and Veneto. Our survey targeted respondents aged 18 to 65+ from all income levels, with questions focusing on the follow