ACSI：2025年美国电信、手机及智能手表业客户满意度调研报告（英文版）

Customer satisfaction in the fiber segment declines 1% this year, returning to 2023’s score of 75 and reversing the slight gain from 2024. While many of the larger and more established fiber service providers were able to mitigate issues, smaller service providers struggled to keep pace in a year with several notable U.S.-based outages. In part, outages and customer service issues influenced customer perceptions of the quality and value of their fiber service, driving segment satisfaction lower.