Forsta:2025年数字领导者的客户体验指南:全渠道战略以实现更好的商业成果报告(英文版).pdf |
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This guide equips digital leaders with actionablesteps to integrate tech stacks, track key metricsand leverage emerging technologies like Al andpredictive analytics. Learn how to unify customerdata, boost ROl, and turn insights into real-timeaction, all while securing stakeholder buy-in.Whether you're tackling fragmented journeysor scaling personalized experiences, this guideprovides the tools and strategies needed to createseamless, loyalty-building interactions that fuellong-term busine
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