益索普：2025年全球客户体验洞察报告趋势与机遇分析报告（英文版）

We have launched our CX Global insights 2025 to unveil trends and opportunities to elevate your Customer Experience. This high profile thought leadership spans multiple sectors and countries. A standardised benchmark study that covers CX performance and KPIs across sectors, the importance of creating an emotional attachment with customers, its impact on customer and business outcomes and which experiential and emotional levers brands need to pull to create stronger relationships