奥纬咨询：2024年零售业的未来：生成式AI赋能零售商店研究报告（英文版）

Imagine a store where 40% to 60% of human tasks are automated using AI. First-line managers (e.g., store managers, shift leaders) believe that 45% of their own jobs could be automated by generative AI, which aligns with various expert views. In contrast, entry-level blue-collar employees think only 36% of their jobs could be automated by AI. However, experts believe the potential for automation in these roles is much higher, in the range of 60% or more.1 Generative AI acts as a catalyst for e