Sprinklr：2023年如何提高你的客户服务代理培训报告（英文版）

Automation in digital customer care is growing fast. We work with the world’s largest brands and we have seen the most savvy among them reply successfully to more than 30% of customer queries with bots. Along with reducing customer wait times and potentially eliminating customer service issues before they even arise, automation also frees up the time that was once used to perform administrative tasks. As machines do more of the routine work, and augment the work humans are doing, Customer Car