Sprinklr：2025年建立一个弹性的客户体验基础，以提供一致、个性化的体验报告（英文版）

Customers have become more vocal across multiple platforms and expect real-time resolutions and responses from businesses. Even in 2020, studies have already found that 86% of buyers will pay for better CX. It’s no surprise then that CX has transitioned over the years from simple issue resolution to providing consistent, personalized, and delightful customer experiences that help build deep, longer-term relationships. Having a resilient CX platform that can help an enterprise deliver all of t