Zendesk：2024解锁智能员工体验的未来报告（英文版）

When did the workplace start to change? Was it during the pandemic, when working from home became our “new normal”? Was it in the 1970s, after Ray Tomlinson sent the first email? Or maybe it was 4000 years ago, when a poorly executed business transaction in the Mesopotamian city of Ur was immortalized on a clay tablet—the first recorded instance of “as per my previous email” in history.