Digital Banking Report：2025年零售银行趋势与战略重点研究报告（英文版）

When we asked financial institution executives to provide a prediction for 2030, 80% of institutions expect AI to drive personalized marketing, enabling more targeted and meaningful customer interactions. Given the technology’s rapid advancement and growing accessibility, the projection that 76% of institutions will use generative AI by 2030 seems conservative. As consumer demands evolve rapidly, many organizations of all sizes are partnering with third-party solution providers. While 48% of