行业资料

Measuring territorial emissions (emissions directly released within a city’s boundary) on its own is often not a useful reflection of the city’s overall impact on climate. For example, a key proportion of a city’s energy may be imported from a p...

件伐城市一直以来都是创新的中心，在现代政治国家成立前，几千年来一直在全球经济和文化网络中充当着催化剂的角色。随着工业化的兴起，现代发达国家城市已重塑其全貌。然而，那些位于通常被称为“全球南方”的发展中国家城市则在谋发展的同时遭受着一系列限制，例如不公平的经济竞争、歧视等等。他们多数经历了快速但缺少工业化的城市化进程。这些...

Modern customers use technology to emphasize their individuality and demand personalized experiences that align with their needs, values, and worldview. However, in the cookieless world, companies could lose up to 80% of their behavioral data. Hen...

Customer support is the first line of defense to fix a broken customer experience or prevent it from happening. When a customer quantifies their own experience, it greatly depends on their most recent engagement with a brand’s support team. Severa...

To systematically analyse the growing space of Social Commerce During COVID, Social Commerce became a widely discussed theme among consumer companies, as buyers (and sellers) sought to make e-commerce richer and more exciting. Yet, its understandi...

Today’s customers are bombarded with thousands of messages across hundreds of channels across myriad brands on a daily basis. They have more choices than ever before about what products they buy, what channels they engage on, and what brands they ...

Technology has created a borderless world, and powerful tools once only accessible to major companies are now in the hands of the consumer. Brands are no longer gatekeepers, but collaborators, making it crucial to continuously tap into customer in...

Managing your brand’s social media and digital marketing strategy is, in a word, complex. You are on your brand’s frontlines, publishing content and engaging directly with your audience in an evolving, unstructured, always-on digital landscape. A ...

Learn why you need an AI-powered routing strategy — and what to look for when choosing a smart routing solution for your business.A customer can reach out at any time and on any channel — and their first impression of your brand can make or break...

In our hyper-connected world, customers are no longercontent with simple one-off transactions. Instead, they'reamplifying their voices across a digital echo chamber-looking for customizable, personalized experienceswith brands. How you respond...

In the age of the customer, businesses must improve customer experience (CX) proactively or intervene in real time when experience problems occur. Unfortunately, existing tools and organizational processes inhibit the selection, sharing, and execu...

Customer service and support operations are undergoing a radical shift. Consumers are at the wheel, driving how businesses connect and engage with their customers. The rise of online, digital, and social channels force companies to step back and r...

Ready to help your enterprise be human@scale — by creating more delightful customer experiences and more competitive products? This is your ultimate guide to growing your business by harnessing the power of Product Insights and the world's onl...

In this digitally connected world, it is no longer enough to simply react to customers’ needs transaction by transaction, storefront by storefront. Whether it’s a new product launch or a new movie premiere, a huge volume of both instantaneous and ...

Volatile prices seem to have been a consistent theme over the past few years for various reasons; this year’s are due in large part to geopolitical forces as the war in Ukraine grinds on, and unrest grows in China and Iran. Global crude oil ...